PRIVACY POLICY
To ensure website safety and protect customer data, we have established this Privacy Policy for individual and corporate customers making online bookings on our website: kksapahotel.com.
This Privacy Policy explains how we collect, use, and (under certain circumstances) disclose your personal information. It also outlines the steps we take to secure your data. Finally, this policy explains your options regarding the collection, use, and disclosure of your personal information.
Protecting your personal data and building your trust is of utmost importance to KK Sapa Joint Stock Company. Therefore, we will only use your name and other related information in strict compliance with this Privacy Policy. We only collect information that is strictly necessary for your booking transactions.
1. Purposes of Information Collection
Data collection on kksapahotel.com helps us to:
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Provide services tailored to customer needs.
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Contact you for confirmation when you register for services or complete a transaction on kksapahotel.com.
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Manage the website kksapahotel.com, send website updates, promotional programs, and special offers/customer appreciation gifts.
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Protect customer rights and interests by detecting and preventing identity theft, account tampering, or fraudulent activities.
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Manage, analyze, and evaluate data to develop appropriate sales and customer service policies.
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Receive feedback, suggestions, ideas, and complaints from customers to improve the service quality of KK Sapa Joint Stock Company.
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Contact, support, and resolve issues with customers in special cases.
2. Scope of Information Collection
Personal information is collected based on details voluntarily provided by customers when booking on kksapahotel.com. Depending on the time of booking, the collected information will include, but is not limited to:
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Personal information: Full name.
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Contact details: Mobile phone number, email address, country.
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Other necessary information for our loyalty programs (if any).
3. Scope of Information Use
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KK Sapa Joint Stock Company only uses your personal information for the purposes specified in Section 1, or for other purposes provided that we have notified you and obtained your consent.
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We will not use your personal information to send advertisements, service introductions, or other commercial information without your prior approval.
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Customers understand and agree that KK Sapa Joint Stock Company is obligated to provide customer information upon request/decision of competent state authorities and/or as required by law. In such cases, KK Sapa Joint Stock Company shall be exempted from all liabilities related to data confidentiality.
4. Data Retention Period
We will store the personal information provided by customers on our internal systems throughout the process of providing products/services to customers, until the purpose of collection is fulfilled, or until the customer requests the deletion of the provided data.
5. Commitment to Customer Data Security
KK Sapa Joint Stock Company is committed to ensuring the safety of your personal data when you register with us. We strictly pledge not to sell, trade, or share customer information for commercial purposes. Any sharing or usage of customer data will be strictly carried out in compliance with our Privacy Policy. We aim to ensure you feel confident and completely satisfied with your personal data security when using kksapahotel.com.
6. Authorized Parties with Access to Information
The business operations of kksapahotel.com do not include selling customer data to third parties. We only share customer information with the following parties to protect customer benefits in alignment with our privacy commitments:
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Partners who have signed contracts to perform specific services for KK Sapa Joint Stock Company (such as technical partners, online payment gateways, etc.). These partners will receive information as specified in the contract (partially or fully, depending on contractual terms) to assist users in utilizing our services.
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Competent state authorities upon official request: KK Sapa Joint Stock Company will provide customer information to support legal or investigative proceedings.
7. Data Controller Contact Information
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KK SAPA JOINT STOCK COMPANY
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Hotline: 0214.379.8888
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Email: reservation@kksapahotel.com – info@kksapahotel.com
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Address: Tan Tien Socio-Economic Cluster, Tan Tien Commune, Vinh Tuong District, Vinh Phuc Province, Vietnam.
8. Tools for Users to Access and Edit Personal Data
Customers can exercise their right to edit or update their personal information by contacting us via the phone number, email, or contact address published on our website: kksapahotel.com.
9. Grievance Redressal Mechanism for Data Misuse
If you discover that your personal information on kksapahotel.com has been used for the wrong purpose or outside the notified scope, you can file a complaint with KK Sapa Joint Stock Company through the following methods:
We will process and respond to queries or complaints regarding customer personal information within 03 (three) working days from the date of receipt.
In all circumstances, kksapahotel.com prioritizes negotiation and mediation with customers to reach a mutual agreement and resolve complaints.
If both parties fail to reach a desired agreement through negotiation and mediation, either party has the right to bring the case to a competent People's Court for resolution in accordance with the law.
