KK Sapa Hotel would like to alert our guests to an increasingly sophisticated online booking scam involving fake Fanpages, fraudulent booking confirmations, and fake websites.

In some cases, scammers may use genuine hotel information, including the hotel’s actual bank account number, to make a fraudulent conversation appear legitimate. After gaining the guest’s trust, they may then direct the guest to a fake website or payment page designed to collect banking information, passwords, or OTP codes.

Please note: Having the correct hotel bank account number does not necessarily mean that the person contacting you is an official representative of KK Sapa Hotel or that the transaction is being handled through the hotel’s legitimate booking process.

HOW THE SCAM MAY WORK

1. Sending a fake booking confirmation

Scammers may send a booking confirmation, payment request, or confirmation image designed to look similar to the hotel’s official documents.

The information may appear convincing, making guests believe that their reservation has been successfully confirmed.

2. Using the hotel’s genuine bank account details

To gain your trust, scammers may provide a bank account number that actually belongs to the hotel.

This can make the transaction appear legitimate. However, guests should not rely on the bank account number alone to verify the identity of the person communicating with them.

Always verify the booking and payment instructions directly through KK Sapa Hotel’s official contact channels.

3. Claiming that the bank transfer was made incorrectly

After a guest has made a payment, the scammer may claim that the transfer was made with an incorrect payment description, incorrect transaction format, or has not been properly recorded.

They may then ask the guest to contact a supposed “accounting department” or follow additional instructions to correct the transaction.

4. Directing guests to a fake website to receive a refund

This is one of the most dangerous stages of the scam.

The scammer may provide a link to a fake website designed to look like a payment gateway, banking service, or refund platform. Guests may be asked to enter:

• Bank account or card information
• Online banking passwords
• OTP or verification codes
• Other confidential banking information

Never provide OTP codes, banking passwords, or confidential financial information through an unverified

STEP 5 – CONTACT KK SAPA HOTEL DIRECTLY IF YOU HAVE ANY CONCERNS

You can verify your booking and payment information directly with KK Sapa Hotel through our official contact details:

Hotline: 0214 379 8888
Reservation: reservation@kksapahotel.com
General inquiries: info@kksapahotel.com

If you have already made a payment but have not received an official booking confirmation, or if you receive an unusual request for payment, verification, correction, or refund, please contact us immediately.

KK SAPA HOTEL’S RECOMMENDATIONS

To protect yourself when booking accommodation online:

• Always verify your booking and payment information through the hotel’s official channels.
• Do not access unfamiliar links to process payments, correct transactions, or receive refunds.
• Never share OTP codes, online banking passwords, card details, or other confidential banking information.
• If you suspect that you have been targeted by a scam, contact your bank immediately for assistance and to determine whether any action can be taken to secure or stop the transaction.
• Keep screenshots, messages, links, payment receipts, and other relevant information as evidence.

KK Sapa Hotel strongly recommends that guests remain vigilant when making online hotel reservations. Please verify all booking and payment information carefully before completing any transaction.

Help us spread awareness. Share this information with your family, friends, and fellow travelers so that more people can recognize and avoid online hotel booking scams.